SDHCS Carer Gateway

Carer Gateway - New Carer Support Services

If you answered yes to any of the following questions, the Carer Gateway can assist you:

Do you care for a family member or friend who has a disability, a medical condition, a mental illness, or is elderly?

Do your caring responsibilities have an impact on your well-being or ability to work, study, or socialize?

What is the Carer Gateway?

Carer Gateway provides services and support to Australia's 2.65 million unpaid caregivers through in-person, phone, and online channels.

What services does Carer Gateway provide for carers?

  • Coaching
  • Counselling
  • Respite care – emergency and planned
  • Connects you with other carers
  • Online skills courses
  • Financial support

Services available through Carer Gateway include:


Consider how your caring role affects your life and discover new ways to manage stress and improve your overall well-being.
Self-guided coaching – undertake online interactive courses.


If you are stressed, anxious, sad, or frustrated, a professional counsellor can talk with you about your concerns and offer assistance.
In-person – speak one-on-one with a professional counsellor in your local area.
Phone counselling – speak with a counsellor over the phone in the comfort of your own home.

Respite care
Emergency respite – If an unexpected event prevents you from providing care, seek help. For instance, if you are sick or injured.
Planned respite – plan for regular breaks to rest and recharge while respite services look after the person you care for.

Connect with other carers

Meet with other caregivers and share your stories, knowledge, and experience.
In-person – Meet local caregivers, share advice, and learn from one another in a safe environment.
Online forum – Join the online forum and become a part of a caring community with other caregivers.

Online skills courses

Learn new skills for caring for others as well as for your own well-being, such as dealing with stress and legal issues.

Financial support

Seek financial assistance to help you with your caring responsibilities.
Financial support packages:

  • One-time practical assistance in the form of equipment or an item to help you in your role as caregiver.
  • Over a twelve-month period, a variety of ongoing practical supports, such as planned respite or transportation, are provided.

Who can use Carer Gateway?

The services provided by Carer Gateway are free and available to all carers including:

  • People providing unpaid care for older people;
  • People with chronic illness;
  • People with disability; and
  • People living with mental illness.

We encourage carers, as well as their friends and family, to use Carer Gateway to find out what services and supports they may be eligible for. There is also assistance available if you are caring for a family member or a friend. Getting help early in life can make a big difference in your life by reducing emotional and physical strain and improving your overall health and well-being.

How do I access services?

When you call the Carer Gateway, our team will walk you through a series of questions designed to determine which services will assist you in your caring role.

These questions will ask about:

  • Health
  • The caring role
  • Managing at home
  • Time for yourself
  • How you feel
  • Finances
  • Work

Based on your answers, we will provide you with information, advice and referrals to services already available or our Carer Gateway Services.

What if I don’t live in Sydney?

There are Carer Gateway Service Providers all across Australia. We are working as one team to deliver the best possible services for Carers, so we will make sure that you speak to the right person.

What about the services I am currently accessing?

This service is for carers. You can access Carer Gateway services in addition to National Disability Insurance Scheme (NDIS) or Sunshine Disabilities and Home Care Services services and funding.

How do I contact Carer Gateway?

 By calling 1300 112 709 Monday to Friday between 8am and 6pm, you can talk to a Carer Gateway service provider who will help you access services and support.

  Carer Gateway also offers a national website at carergateway.gov.au where you can find online support and information.